Answered question

Why I am not able to change my plan?

My plan cycle starts from 25 of everymonth and I changed my plan on 17 July, but it looks like my plan is not changed. Please confirm why it has not been changed and updated.
Attahced is the email screenshot from fixx after changing my plan on 17

Amandeep
Amandeep

Amandeep

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Mike
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Mike

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Here we are users, you must contact the support in order to resolve this issue.

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
3- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Mathieu
Mathieu

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HI Amandeep.
Contact directly fizz.
Have a nice day,
It's been a pleasure to assist you today.
Sincerely, Matt.

Wali
Wali

Wali

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Just saying like that you should probably blur your phone number for privacy purposes, if it’s your real phone number and not some placeholder.

Regarding your question, try to reboot your phone it might help. Otherwise, just like both answers stated contact Fizz by chat.

Victoria
Victoria

Victoria

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Something tell me that this might be because today is Sunday. It should be changed tomorrow I guess.

Fizzy
Fizzy

Fizzy

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Hi Amandeep

Unfortunately there might be a programming glitch.

You have to contact Fizz customer service as others have wrote.
https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
https://fizz.ca/en/contact-us

Amandeep,
We are Fizz users like you.
Have you contacted the Fizz customer service by chat (from 8h00 to 21h00)?
Only them can help you about the update of your plan.
I hope, it's been settled for you yesterday .

Kurt
Kurt

Kurt

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Contacting fizz directly will be your best option to get this resolved.

Olivier
Olivier

Olivier

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thank you for the question

Stanley
Stanley

Stanley

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You have to contact support seems to be a technical glitch

Mayur
Mayur

Mayur

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Seems like there is a techinical glitch, best bet would be contacting Contacting fizz via the live chat!

Victoria
Victoria

Victoria

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Has the issue been solved yet?

Whizz
Whizz

Whizz

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Team

Hello Amandeep,

I have verified and I see that you've contacted us, and the situation was escalated further to our technical team. You already receive an email with the reply, that the changes will be fully effective within the renewal of the monthly plan.
For more information regarding changing your plan, please consult our page: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
If you need anything else, we are available between 8 am and 9 pm everyday or any time at https://fizz.ca/en/contact-us

Have a wonderful day!

Adelina