Answered question

I can't connect to LTE, it started yesterday and the best I can get is H+, why?

This started yesterday,
I've been visiting Windsor ON for a bit, and everything was working fine
All of a sudden the second I came out of my wifi zone, I stopped getting the LTE and noticed my internet was incredibly slow.
I noticed it's always either 3G or H+, I ran a couple of speed tests and the fastest I got was 0.70 Mbps
Needless to say without WiFi I can't do anything right now.
No clue what's causing this, there doesn't seem to be a company wide issue either. Not sure how to even start troubleshooting this



User level
12 / 100

Did you already try to reboot the phone?
Did you check if you disabled the 4G from the phone?

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at
2- Click on this link:
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Hello Andrew,

I have verified and I see that you contacted us on Live chat, and my colleague helped you further.
If you need anything else, we are available between 8 am and 9 pm everyday or any time at
Thank you, have a great day!