Answered question

I was charged twice for sim card, only received 1 paid for 2, only need 1?

I was charged twice for sim card, only received 1 paid for 2, only need 1?

DISTRIBUTION
DISTRIBUTION

DISTRIBUTION

User level
Level
0
1 / 100
point

For this kind of problem you need to contact the support, here we are users

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
3- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Hello Distribution !
I suggest you contact Fizz directly to get it resolved.
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HOW TO CONTACT FIZZ by Chat:
Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
Our business hours.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
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HOW TO CONTACT FIZZ on Facebook:
Leave a message on Facebook.
If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
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Don't hesitate to give me a heart and/or mark my answer as the best if it was useful to you.

Have a great day ! :)

Patrick
Patrick

Patrick

User level
Level
2
1451 / 2000
points

Any question on billing should be handle by Fizz support.

Kurt
Kurt

Kurt

User level
Level
2
1652 / 2000
points

Contact fizz directly

Mathieu
Mathieu

Mathieu

User level
Level
4
5000 / 5000
points

Ask a fizz support rep.

Stanley
Stanley

Stanley

User level
Level
3
2033 / 5000
points

Hey contact support for help on this 8am to 9pm

sokarina
sokarina

sokarina

User level
Level
2
1294 / 2000
points

Get in touch with support for them to help you.

Hello Distribution,

I kindly invite you to contact us by Live Chat in order to help you further regarding this situation.
To chat with our Customer Service team: Log into  your Fizz account >Then, make your way to  the Solution Hub. With the help of the search tool, access the help FAQ related to your issue. The  chat bubble  will appear in the lower right-hand corner.

Have a great day!

Adelina