Answered question

Why am I keep losing my service constantly?

I was losing my service intermitently all the time, now it's almost all the time off (it comes back like 10 minutes then I lose it for hours) I thought it was my phone, so I bought a new phone, the problem was still there, so I bought a new sim card from you, after 5 days trying to use my new sim card having no service at all, I contacted you guys and nobody can help me, they always tell me that I have to wait 2 hours for the service to come back... So now I had bought a new phone (a lot of $), and your sim card (11,50$). Still have no service, I want you to fix my problem and I wanna know what I can ask as compensation for all this (I use my phone for work)

Francisco
Francisco

Francisco

User level
Level
0
21 / 100
points
Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

This is strange

Contact the support

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
3- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

@Lieux you missed this "... I thought it was my phone, so I bought a new phone, the problem ..."

Francisco
Francisco

Francisco

User level
Level
0
21 / 100
points

just to follow up to your answers, I'm contacting the support since yesterday, no positive results, and I have two phones now as I bought a new one (both are compatible with fizz)...

It look like you did the right thing testing with a new phone. Do you have the problem when you are outside? Maybe it's not a phone or fizz problem. Maybe your home is blocking signal, like a metal roof and you need a cell phone repeater inside your home.

You will have to do some testing in different area.

Is it written no service or just that the signal is very low?

Also, it's a possiblity that the sim card have problem. But you need to test the other step before going tha road.

Francisco
Francisco

Francisco

User level
Level
0
21 / 100
points

I'm using the phone at home as I've always done without having troubles. And most of the time I have no connection (like I was somewhere outside the network) sometimes I do have connection but I cannot make any calls or use any data. (It's been five days now I couldn't use any data or make any call)

Adnane
Adnane

Adnane

User level
Level
0
11 / 100
points

Try take out the sim and put it back and turn off the phone

Kurt
Kurt

Kurt

User level
Level
2
1652 / 2000
points

I’ve never had problems like this with fizz. Contact fizz they should help.

George
George

George

User level
Level
3
2617 / 5000
points

Please make sure you added the APN information into your phone.
In your phone, go to
Settings → Connections → Mobile networks → Access Point Names → APN

Fizz APN settings are:

APN: mobile.bm
MMSC: http://mms.mobile.bm
MMS proxy: mmsproxy.mobile.bm
MMS port: 80
APN type: default,mms,supl

Hello Francisco,

Apologies for the unpleasant situation.

I can see that you already contacted us on our live chat and the situation has been escalated further to our technical team.
As soon as we will have an answer from them you will be notified by e-mail address.
If you have other questions, here you can find how to contact us: https://fizz.ca/en/contact-us

Have a great day!

Adelina