Why is my account saying it's deactivated?

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Andrew M. #27383
Andrew M. #27383 Posts: 1 ✭✭
in Internet
I recently moved, requested my address change, was approved, installed my old modem, I declined the tech installation because everything was working fine
Had a few email back and forwards with tech support regarding that decision, everything was okay
And just recently I've received a few emails stating my account has been deactivated and everytime I try to reactivate it, I'm met with a response saying due to reasons out of our control...?
I still have working internet though

Answers

  • Mike
    Mike Posts: 20,731 ✭✭
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    You need to contact the support and ask them
  • Whizz
    Whizz Posts: 19,109 admin
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    Hello Andrew,
    Apologies for the encountered issue.
    You will have to reach us by chat to have this issue corrected as we will need a few pieces of private information before we can escalate this matter towards our technical team and have it corrected. To reach us by chat, while logged into your account, please use an FAQ such as:
    https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
    Thank you for your understanding.
    Have a good day.
    Catalin
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