Answered question

Calling ON from QC with a Canada plan: yet "your current plan does not allow us to connect this call...", what?

I'm trying to call someone in Waterloo, Ontario from Gatineau, Québec.

  • I'm in my normal coverage zone at home,
  • I'm adding 1+ at the beginning of my call and
  • I'm getting full signal strength with a well charged phone that's up to date.

Yet when I dial I immediately get a message that tells me "Your current plan does not allow us to connect this call, please log in to your account to adjust it".

I have canada wide coverage. I confirmed it again before posting here. Fizz's status is apparently up and running too as of posting this.

What's going on? Should I contact Fizz? I need Canada wide calling for work.

Raphael
Raphael

Raphael

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I believe that you make typo the number to add is +1, did you also tried only adding the 1?

Do you have unlimited calls?

Contact the support, since must work, you can try to enable the international calls, but this is not international :(

Try to reboot the phone

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
3- The green chat bubble should appear after a few seconds in the bottom right corner.

edited: I tried to call a vancouver number and everything is ok

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Raphael
Raphael

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@Mike

Yes, I have unlimited calling.

The +1 / 1+ was a typo :P.

I've rebooted and no dice.

I guess I'll call customer support later today. Thanks!