Answered question

Billing cycle ?

I want to change my plan for the next billing cycle but it seems that I am stuck in my previous cycle. When looking at my usage it shows -16 days remaining so I cannot change my plan until the end of my previous cycle that was 16 days ago.

Vincent
Vincent

Vincent

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2 / 100
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Hello Vincent,

I am really sorry about this unpleasant situation that you've encountered.
I've checked your account and I've escalated this towards our technical team in order for them to have a look.
As soon as they will finish the investigation, you will be notified by e-mail.
If you encounter anything else or need our assistance, don't hesitate to reach out to our support department following Mike's steps.

Have a good one!
Nicolae Bogdan

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Other answers

You cannot change the plan 48 hours before the next billing cycle
Therefore, if you still have 16 days you must be able to change

Try to contact the support

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Vincent,
You can change your plan (this change must be done before 48 hours of the end of your billing cycle).
Be informed that this change will be effective at the beginning of your next billing cycle.
You can also contact the customer service of Fizz by chat from 8h00 to 21h00 each day.
First, connect you to your Fizz account.
Click on:
https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
Click on the green chat bubble when you see it down to the right of the page.

Kurt
Kurt

Kurt

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Level
2
1652 / 2000
points

Contacting fizz is the right call here

Emmanuel
Emmanuel

Emmanuel

User level
Level
1
219 / 750
points

Try to contact support to see if there is something they can do!