When I try to pay for my sim card I get message "Payment method declined"

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Kseniia S.
Kseniia S. Posts: 1 ✭✭
in My Mobile
My billing address is different from delivery address but both of them are correct. I was trying with different credit cards but it still doesn't work

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  • Mike
    Mike Posts: 20,747 ✭✭
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    For this kind of error only the support can help you out

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/what-payment-methods-can-i-use
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Kseniia,
    Please, contact the Fizz customer service for help by chat.
    This service is available from 8h00 to 21h00, each day.
    First, connect you to your Fizz account.
    Then, click on:
    https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    Click on the green chat bubble when you see it down to the right of the page.
  • Kurt V.
    Kurt V. Posts: 353 ✭✭
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    Gotta contact fizz support.
  • Whizz
    Whizz Posts: 19,150 admin
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    Hello Kseniia,
    I apologize for the error you've encountered, I suggest you reach out to our support where you can have this situation resolved.
    Our contact methods can be found on the following FAQ https://fizz.ca/en/contact-us, you need to be connected into your account and click on Help, which is on mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.
    Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.
    As Mike suggested, follow the steps he provided and our support department will assist you with this unpleasant inconvenience.
    Have a good one!
    Nicolae Bogdan
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