Answered question

Fraudulent bill charge?

A transaction of $57.49 was made on my account with order number: 6869586618, Order date: 2020-07-19, which I did not place.
Can you please remove that charge from my credit card?

Nicolas
Nicolas

Nicolas

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Contact the support to see with them

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
3- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Stanley
Stanley

Stanley

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Contact the support they'll be able to help you from 8am to 9pm. Good luck

sokarina
sokarina

sokarina

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Get in touch with support via chat for help on this.

Pascal
Pascal

Pascal

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If you begin your membership, it’s normal

Victoria
Victoria

Victoria

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Are you sure it is related to fizz?

Hi Nicolas,

Did you or someone sign up today for home internet 60 Mbps package?

If yes, then it's normal that a credit card would have been required and the first payment is taken when you sign up.

If no one in your family made this purchase, then as others wrote, you can chat with Fizz support in the morning.

Nicholas,
Have you ordered a Fizz internet plan?
If yes,
It's normal. Fizz is offering pre-paid service and the first payment is automatically made when a Fizz user order it.
Your monthly plan will start the day of your installation by the technician.
If it's not that,
Please, contact the Fizz customer service by chat from 8h00 to 21h00 each day.
First, connect you to your Fizz account.
Then, click on:
https://fizz.ca/en/faq/how-do-i-fix-payment-issue
Click on the green chat bubble when you see it down to the right of the page.

redhead
redhead

redhead

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Time to select a Best Answer to close this discussion.

Hello Nicolas,

I have verified and I see that you already contacted us on Live chat, and my colleague helped you further.
If you need anything else, we are available between 8 am and 9 pm everyday or any time at https://fizz.ca/en/contact-us
Thank you, have a great day!

Adelina