Answered question

Fizz badges?

I bought an add on but I didn’t get the badge that goes with it. Why is this? I’ve actually bought more than one.

Kurt
Kurt

Kurt

User level
Level
2
1653 / 2000
points
sokarina
sokarina

sokarina

User level
Level
2
1297 / 2000
points

If you have this issue contact support for them to fix it

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Other answers

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Sometimes the badge are not unlocking automatically and you need to contact the support :(
No, one is enought :D for the badge point of view


You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Kurt I had the same issue with the Sundae badge and support had to fix it, as Mike mentioned. I don’t think I got my points though when they added but not worth the hassle of me contacting them again.

Pascal
Pascal

Pascal

User level
Level
2
1504 / 2000
points

Contact an agent by Facebook messenger. He will fix that

Victoria
Victoria

Victoria

User level
Level
3
2270 / 5000
points

Do you really care? :)

Hello Kurt,

I apologize for the fact that your Badge didn't activate the moment you've purchased the add-on and met the requirements.
Because of this, I've made aware of this to our technical team and they'll investigate your account and make the badge available.
If you encounter anything else suspicious, don't hesitate to contact us by chat following the FAQ https://fizz.ca/en/contact-us.

Have a nice day!
Nicolae Bogdan

Stanley
Stanley

Stanley

User level
Level
3
2270 / 5000
points

You will need to contact support for help on that.

Be aware that contacting fizz support from facebook is not an active chat. Support request from facebook doesn't work well now. Maybe it was working well before, but now it's not.