Apn setting not showing in my phone
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Randy S. #21537
Posts: 2 ✭✭
in My Mobile
Says no sim card found and 911 calls only
21
Answers
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Try to remove the SIM and be sure to insert in the right slot
Some phone have multiple slots and also a slot that can be used for a memory card and the SIM
Take a look on the phone user guide too.
If you have the possibility to test the SIM to a different phone will be great, to be sure that the SIM is not damaged.
You can also contact the support
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/lost-stolen-mobile
3- The green chat bubble should appear after a few seconds in the bottom right corner.11 -
Maybe an old phone?6
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Randy,
For technical help, you can contact the Fizz support customer service by chat (from 8h00 to 21h00).
First, connect you to your Fizz account.
Then, click on:
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
Click on the green chat bubble when you see it down to the right of the page.7 -
Close your phone, verify if your SIM card was inserted correctly and put it back. Restart your phone.7
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Like the others have said, this will most likely be a problem with the sim card or the phone.2
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Oh right, it might be the problem with the SIM card like others said!1
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Hello Randy,
Apologies for this unpleasant situation that you've encountered.
I've checked your account and saw that you've reached our support department, as Mike indicated, and they've provided you a solution.
If you encounter anything else, don't hesitate to contact us by following the FAQ https://fizz.ca/en/contact-us with our contact methods.
Have a good one!
Nicolae Bogdan3
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