I cant call ?

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Soufiane Z.
Soufiane Z. Posts: 5 ✭✭
in My Mobile
I cant call anymore

Answers

  • Alex_L
    Alex_L Posts: 181 ✭✭
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    Better contact Fizz to open a ticket. https://fizz.ca/en/contact-us
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Soufiane,
    Does your Fizz mobile plan is still active (the renewal of your billing cycle has been paid)?
    Please, contact the Fizz customer service by chat for help.
    This chat service is available from 8h00 to 21h00, each day.
    First, connect you to your Fizz account.
    Click on:
    https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    Click on the green chat bubble when you see it down to the right of the page.
  • Victoria C. #24523
    Victoria C. #24523 Posts: 367 ✭✭
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    After you dial a number, you need to push "call", otherwise you won't be able to call
    p.s. yes, I'm a captain :D
  • clau3166
    clau3166 Posts: 132 ✭✭
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    Doesn't hurt to restart your phone! Maybe double check that your SIM card is still in place and functional. If that doesn't work you can try to contact Fizz customer service directly for further troubleshooting. Good luck
  • Whizz
    Whizz Posts: 19,101 admin
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    Hello Soufiane,
    Apologies for the encountered issue.
    Regarding your outgoing calls issues, please try to reboot your mobile device and enable airplane mode for 30 seconds then turn it off, as Mike suggested, and perform a test. If the issue still persists, please go into your phone's Settings- Mobile data/ Mobile networks (depends on the phone's model) and disable automatic network search then wait a few moments for the phone to locate available networks and connect to a Fizz EXT option for 3 minutes then switch back to Fizz and verify.
    If the issue still persists, please reach us by chat through the FAQ Mike has provided.
    Thank you for your understanding.
    Have a good day.
    Catalin
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