Answered question

The coverage has been changed to "Canada + USA". But I still cannot call US phone numbers. Why?

The coverage has been changed to "Canada + USA". But I still cannot call US phone numbers. Why?

Yunpeng
Yunpeng

Yunpeng

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Mike
Mike

Mike

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Did you enable the international call in your profile

You also need to activate the International calls option of your plan. To do so:

1- Go to My Plans in your Fizz account.
2- If there is more than one plan on your account, scroll to the plan you wish to change.
3- Click on Manage and choose Advanced parameters.
4- Next to No International calls, slide the radio button to Off.

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Hi Yunpeng

For any plan changes, you have to wait until your next renewal date for the changes to be effective.

In the meantime, if you need to call USA, you can buy a calling add-on

  • $6 for 60 minutes of US international calling time
  • Or put money in your Fizz wallet for pay-as-you-go calling

    • $0.30 per calling minute

Mathieu
Mathieu

Mathieu

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Hi Yunpeng.

If international calls option is set in your account dashboard it's should be work. Try to restart your phone, or try to contact fizz directly to see whats happen. I think there a problem in Fizz database about your plan.

Have a nice day, it's been a pleasure to assist you today.

Sincerely, Matt.
Do not hesit to mark this answer as the best :)

Yunpeng,
Have you change the coverage of your plan recently?
This change will be effective at the renewal of your billing cycle.
You'll be obliged to buy add-ons if this change is not effective.