Why my fizz box dosent work anymore?

Olivier G. 61178
Olivier G. 61178 Posts: 3 ✭✭
in Internet
box is not working anymoree

Answers

  • Mike
    Mike Posts: 20,715 ✭✭
    Can you give more information?
    The lights are on?
    Which one?
  • Jorge C. #7735
    Jorge C. #7735 Posts: 90 ✭✭
    As Mike said, we need more info. A detailed description of your issue will help provide a detailed solution
  • Ajaykumar
    Ajaykumar Posts: 85 ✭✭
    My internet has not been working since yesterday and all I received information from Customer service is that there is maintanace in my area.
    Funny part is that the internet was working and I accidently unplugged the wrong power cable. after that the internet never came back and now it is more that 24 hours without internet
  • Jorge C. #7735
    Jorge C. #7735 Posts: 90 ✭✭
    Ok, So I know Videotron has been doing some work in a few areas. Maybe that's the reason. There are other users with the same issue. you should contact fizz support
    Your can also send a message by Facebook
    https://facebook.com/fizzca and send a message
  • Olivier G. 61178
    Olivier G. 61178 Posts: 3 ✭✭
    Box just died... no explanation. Now its all blanc.no matter what
  • Jorge C. #7735
    Jorge C. #7735 Posts: 90 ✭✭
    I that case for sure contact them via Facebook or the chat bubble.
    https://fizz.ca/en/contact-us
    I hope your problem is solved soon
  • Mike
    Mike Posts: 20,715 ✭✭
    Then if you already try to plugin in a different outlet
    contact the support

    here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
    3- The green chat bubble should appear after a few seconds in the bottom right corner.

    Do not hesitate to mark this answer as the best
  • Whizz
    Whizz Posts: 19,070 admin
    Hello Olivier,
    Apologies for this unpleasant situation that you've encountered.
    I've checked your account and saw that you've reached our support department, as Mike indicated, and they've provided you a solution for this unpleasant inconvenience.
    If you encounter anything else, don't hesitate to contact us by following the FAQ https://fizz.ca/en/contact-us with our contact methods.
    Have a good one!
    Nicolae Bogdan
  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭
    Hi Olivier.
    I think there an outage in your area, please wait at least 24 hours to let technician repair the trouble. If the trouble is not resolved after 24 hours, ask an official fizz support rep.
    Have a nice day,
    Sincerely, Matt.
    Don't hesit to mark this answer as the best answer :)
  • Olivier G. 61178
    Olivier G. 61178 Posts: 3 ✭✭
    The maxhine doesnt even start. There is a problem send someone. Oups sorry they already tell me that but its between.7ham to 8pm WTF
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