Answered question

How to program internet?

After the technician came to install the signal at my house I plugged in the fizz machine in the cable. The password on it doesn’t work and I don’t know how to figure it out.

Elisabeth
Elisabeth

Elisabeth

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Hi Elisabeth,

The default password is printed on the white label on the back of the modem. As others said, be careful with these characters L,I,1,O & 0.

If the password refuses to work, you can reset the modem to factory settings before trying again. With a pen or paper clip, press and hold the reset button on the back of the modem for 10 seconds.

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Other answers

Hello Elisabeth. I had the same problem. You need to retry carefully with the letters and numbers...l and 1 or l and L ... good luck. If anything is ok you will need help with the client services

Here to have some help... 1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Open one of the help links above.
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Moise
Moise

Moise

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Hello,
I'm glad you came here for help. Entering a password can be tricky, make sure there is no space before and after typing the password. This is complementary advice to the previous comments.

EdmTrance
EdmTrance

EdmTrance

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Hi Elisabeth.

The password normally is on back of the router, if you have some problem with password you can ask directly fizz if he can change the password remotely, i think it's could be done, i've worked in a telecom company and we can done it.

Have a nice day.

Victoria
Victoria

Victoria

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Usually the password is written on a little piece of paper. Double-check, but if it doesn't work, then contact support.