Answered question

Waiting for my SIM card NEED TO FIX MY ADDRESS

I order a week ago my SIM card i didn’t get it because of an issue with my address i bought another one yesterday with my right address, i don’t know what happened but when i paid is the wrong address again i have contact the courrier they told me i have to contact you guys is been very frustrated the back and forth and i don’t want to buy another SIM.

1)SIM card that i order JULY 7 and the order number is ***********. Address that appears on the shipping info **********

2)SIM card i order JULY 14 . And again the same wrong address.

Hopefully i can get a solution or my money back.

Thank you.

Cindy
Cindy

Cindy

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Here we are users try to contact the support

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/im-waiting-delivery-my-fizz-package
3- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Cindy,
For help;
Please, contact the Fizz customer support by chat (available from 8h00 to 21h00).
First, connect you to your Fizz account.
Click on:
https://fizz.ca/en/faq/im-waiting-delivery-my-fizz-package
Click on the green chat bubble when you see it down to the right of the page.

sokarina
sokarina

sokarina

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Hi Cindy try reaching out to the support from 9am to 8pm for help.

Victoria
Victoria

Victoria

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Pretty sure it's impossible to change the address after ordering SIM. Maybe agents on FB would be able to help though. Give it a try and be more careful next time!

redhead
redhead

redhead

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As Mike said, we are all fellow Fizz customers and cannot help. You should contact Fizz customer support by chat or Facebook messenger to understand what happened.

If all is good, then I suggest you select Mike's answer as BEST ANSWER to close this discussion.