Answered question

mobile plan

I cannot see the details of my account, is it normal?
and how can we contact the agents?

hugo
hugo

hugo

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Mike
Mike

Mike

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Try to change the browser

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
3- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

If your account is new, the process of activation could take up to a day or a few hours. If you'd like to contact the agents, you can do so in the Solution Hub. Use the little chat box.

Mathieu
Mathieu

Mathieu

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Hi Hugo.

Wait at least 24 hours, if the problem is still unsolved, ask a fizz rep.

Have a nice day :)

Hugo,
Have you try to connect to your Fizz account with another browser?
and if you want to communicate with the Fizz customer service by chat (from 8h00 to 21h00).
First, you must connect you to your Fizz account.
Click on:
https://fizz.ca/en/faq/where-can-i-see-my-transactions-an...
Click on the green chat bubble when you see it down to the right of the page.

Olivier
Olivier

Olivier

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Hello thanks for the question

Victoria
Victoria

Victoria

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It is not normal. Try a different browser. As for agents, just search "fizz" in Facebook, you will rapidly find it.

Ka
Ka

Ka

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i was able to see the details of my account within 2 hours.