mobile plan

hugo M. 60889
hugo M. 60889 Posts: 1 ✭✭
I cannot see the details of my account, is it normal?
and how can we contact the agents?

Answers

  • SuperFizzeur
    SuperFizzeur Posts: 3,773 ✭✭
    Hi Hugo.
    Wait at least 24 hours, if the problem is still unsolved, ask a fizz rep.
    Have a nice day :)
  • Mike
    Mike Posts: 20,639 ✭✭
    Try to change the browser

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • MichelP
    MichelP Posts: 8,733 ✭✭
    Hugo,
    Have you try to connect to your Fizz account with another browser?
    and if you want to communicate with the Fizz customer service by chat (from 8h00 to 21h00).
    First, you must connect you to your Fizz account.
    Click on:
    https://fizz.ca/en/faq/where-can-i-see-my-transactions-and-orders
    Click on the green chat bubble when you see it down to the right of the page.
  • Olivier R. #3666
    Olivier R. #3666 Posts: 1,715 ✭✭
    Hello thanks for the question
  • Victoria C. #24523
    Victoria C. #24523 Posts: 367 ✭✭
    It is not normal. Try a different browser. As for agents, just search "fizz" in Facebook, you will rapidly find it.
  • Ka L. #25875
    Ka L. #25875 Posts: 12 ✭✭
    i was able to see the details of my account within 2 hours.
This discussion has been closed.