Unstable connection, what to do?

Alex R. 48534
Alex R. 48534 Posts: 4 ✭✭
Many times during the day or night, for 10-15 minutes at a time, my 60/10 internet lowers considerably and becomes completely unstable. Does anyone have tips or tricks to maintain a constant connection without having to purchase a new router to hook up the Fizz modem? Thank you

Answers

  • Alex R. 48534
    Alex R. 48534 Posts: 4 ✭✭
    Yes, I have tried both methods to no avail
  • Whizz
    Whizz Posts: 18,809 admin
    Hello Alex,
    Apologies for the encountered issue.
    I have verified your modem's signals on my end and they appear to be within our functioning standards, but I also noticed a high amount of band switches which can overuse modem's memory and cause it to lose connection. I suggest to either log into the modem's interface or use the Fizz Wi-FI application to disable the band steering function and use only the 5Ghz band. For more details on the procedure and helpful tips, please take a look over:
    https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
    Thank you for your understanding.
    Have a good day.
    Catalin
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