Answered question

During mobile transfer to Fizz from a Telus account having 3 mobile plans, does the whole account gets deactivated?


I have a Telus account that has only one account number for 3 mobile plans. For the time being, I would like to activate my Fizz SIM card and transfer only one mobile number out of the 3 to Fizz. The 2 other plans, for now, I would like them to remain active with Telus.

During SIM activation, I will provide the account number and phone number that I want to transfer to my Fizz account. However, will it only deactivate the mobile plan for which I want to transfer the phone number to Fizz or will it deactivate the remaining 2 others mobile plans under the same Telus account as well?

Has anybody experience something similar? If yes can you please share your experience.

Thanks in advance for your help and time.



User level
2 / 100

I will use the IMEI and the phone number

The guide

You can always ask to a customer representative

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at
2- Click on this link:
3- The green chat bubble should appear after a few seconds in the bottom right corner.

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User level
5000 / 5000

For the transfert of your telephone number to Fizz, give the IMEI of your phone: (types: *#06#).
Before the activation of your Fizz sim card, please, contact the Fizz customer service by chat from 8h00 to 21h00
and ask about it.
First, connect you to your Fizz account.
Click on the green chat bubble when you see it down to the right of the page.

Bonjour Mayastitch,

Usually there is no problem and only the number that you transfer out would be deactivated with Telus. However it depends on the type of account and plans you have with Telus.

If you have a family or sharing-type plan, my understanding is that you would have to transfer the secondary numbers out first. If you attempt to transfer the primary number out (while there are still secondary numbers in your account), Telus may not permit this. If you are not sure about the status of your Telus account, I would suggest to contact Telus to confirm beforehand. They will not penalize anyone for asking this question.

Hi Mayastich!

You have to contact telus for account closing, cause if u have a balance left the account won't close you need to pay it. And if you have no balance to pay you need to contact telus to close the account cause it's a post-paid service and not pre-paid.

It's been a pleasure to assist you today.
Have a nice day,
Sincerely, Matt
Don't hesitate to mark my answer as the best if you want.

HI Mayastitch

I believe that EDMTrance did not want to say that you need to contact Telus for closing the account.

Never do this if you want to transfer the number!

The transfer process will close the number that you transfered.

If you want to transfer a number, you should never close the old account.
The account has to be kept active to be eligible for transfer.
This requirement works the same way for every telecom provider in Canada.