Answered question

Ordet sim?

First I can’t find the chat box to get help!!!
I want to order sim card but have problems and error with credit card and shipping address

mina
mina

mina

User level
Level
0
11 / 100
points
Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

To contact support by chat from 8 am to 9 pm

1- Login to your account (see top right).
2- Any advertising blocker in your browser must be disabled.
3- You must be on a help file, for example, https://fizz.ca/en/faq/how-do-i-update-my-payment-method-...
4- The green bubble should appear at the bottom right-hand corner of the page.

If the chat bubble still doesn't appear at the bottom right after a few seconds, it means that the number of pending sessions is higher than our processing capacity. At that point, leave a message on Facebook Messenger https://facebook.com/fizzca.

Hoping that this will help you solve your problem (if not, click on answer this question to add more information), feel free to choose this answer as the best one.

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Other answers

Victoria
Victoria

Victoria

User level
Level
3
2270 / 5000
points

You need to go through the main page: https://fizz.ca/en/mobile
Choose your plan, then the website will offer you the possibility of ordering a SIM card.
In the very end, you can also use my code (46AXU) if you want to have 35$ off your second bill.

mina,
To contact the Fizz customer service by chat:
First, connect you to your Fizz account.
Click on this link for help:
https://fizz.ca/en/faq/how-do-i-order-sim-card
Click on the green chat bubble from Fizz when you see it down to the right of the page.

sokarina
sokarina

sokarina

User level
Level
2
1297 / 2000
points

If you're in montreal or north shore you can get one at Couche Tatd

Stanley
Stanley

Stanley

User level
Level
3
2270 / 5000
points

You can get one at Couche tard

Olivier
Olivier

Olivier

User level
Level
4
5000 / 5000
points

Thanks for asking

Hello Mina,

I see that you already contacted on Live Chat, and my colleague helped you further with your request.
If you have other questions, here you can find how to contact us: https://fizz.ca/en/contact-us
Have a great day!

Adelina