During the day, sometimes my connection speed is very slow and unstable. What cause this problem and

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Sang L.
Sang L. Posts: 1 ✭✭
in Internet
Hello everyone,
At some points in the day, my internet speed is very slow even though I subscribed for a 60/10 Mbps plan. I tested with the speed test a couple of times and it showed that the actual speed fluctuated from 10Mbps to 45 Mbps.
I already contacted with live support but they said it was because I connected too many devices to the network. Yet, although I disconnected devices, the speed seems to be unstable at some day.
I really don't know what is happening with my internet.

Answers

  • Fizzy
    Fizzy Posts: 10,904 ✭✭
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    Hi Sang,

    When the speed is slower than expected, please restart your modem and test the speed via device connected by ethernet cable.

    Here are some FAQs from Fizz that may help:
    https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
    https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster
    https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

    If the problem persists, you can contact Fizz support again.

    BTW since you subscribe to the 60/10 Mbps plan, this is the max speed of all your combined devices at any given moment.
  • MarcioJo
    MarcioJo Posts: 90 ✭✭
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    If the speed test on modem showed 10 - 45 Mbps is not normal...
    Probably your physical link have a lot of noise (SNR) between your modem and central Fizz.
    When it's happening, contact the technical support fizz to do some remote sped test between router fizz and your modem to test.
    https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
    No matter how many devices your have in your local network, your WAN throughput must be almost 60Mbps.
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Sang,
    Have you do a factory reset of your modem?
    Insert a pin into the reset button located back into the center of the modem for about 35,40 seconds and released it after this time.
    Wait to see comin back all the lights of your modem.
    If your computer is connected to your modem with an ethernet câble, you'll see on the screen:
    Easy Connect
    Types twice the factory default password (back of your modem).
    Then, reconnect all your devices to your Wi-Fi network.
    The speed of your internet connexion is supposed to be stable and fonctionnal again.
  • Whizz
    Whizz Posts: 19,109 admin
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    Hello Sang,
    I kindly invite to contact us on Live Chat again, in order to help you further with verification and manipulations.
    We are available between 8 am and 9 pm everyday or any time at https://fizz.ca/en/contact-us
    Thank you, have a great day!
    Adelina
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