Answered question

Why do my fizz points rewards don't add up?

I keep having badges but my fizz points doesn't seem to add up. Is there anyone who has the same problem and fixed it?

Thank you!

Mathieu
Mathieu

Mathieu

User level
Level
0
24 / 100
points

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Hi Mathieu, Strange Problem you will have to contact the customer Service either on Facebook messenger (https://facebook.com/fizzca.) or Fizz Website by oppening this link (https://fizz.ca/fr/faq/comment-gerer-le-rendez-vous-avec-...) and simply scroll down until you see the Green Bubble, Click on it to start your Chat session with the customer service. Good Luck, they will be able to help you and see if your Fizz points add up or not ! ! If I helped you out properly, please choose me has the best answer to close the Topic :)

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

It seems to be a problem
Yesterday an other users reported the same problem in the french community

Michael
Michael

Michael

User level
Level
0
38 / 100
points

Same has happened to our two accounts the last day or so. We didnt have to do anything. When we logged back in recently all of our points were back to normal.

Thanks for your fantastic question.

In your case i suggest to contact a fizz rep by clicking on the green chat bubble available in your account dashboard, or by joining a rep by facebook under the name Fizz.

It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
Don't forget to mark this answer as the best answer! :)

Kaelen
Kaelen

Kaelen

User level
Level
0
21 / 100
points

it does happen to me too, but logging out and back in usually fixes it