Answered question

can't enable data plan on a newly activated SIM card?

I've just activated my newly received SIM card (for two phones, one has a data plan on it). Calls/sms work, however the data plan on the 2nd phone does not. I enabled and set up APN according to information on FAQ page, and still nothing. What am I possibly doing wrong?

Roman
Roman

Roman

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Hello Roman,

I have checked your account and I can see you've contacted our support department and they've managed to provide you an answer related to this situation.
If you encounter anything else suspicious, don't hesitate to contact us by chat following the FAQ https://fizz.ca/en/contact-us.
As for your device compatibility, I suggest you have a look at the following FAQ https://fizz.ca/en/faq/compatible-devices for additional information.

Have a nice day!
Nicolae Bogdan

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Other answers

Mike
Mike

Mike

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Did you try a reboot?

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Roman
Roman

Roman

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Hi Mike, yes after APN configuration I rebooted the phone. It is Android BLU Advance 5.0 HD if it matters.

Anderson
Anderson

Anderson

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I would try to delete the APN configuration, reboot the phone and add it again.

Roman
Roman

Roman

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It seems that my phone Android BLU Advance 5.0 HD is not compatible to support data plan in Fizz networks. Did anyone have luck with it?