Answered question

Wifi connected says blocked page?

Wifi is connected, when I try to open even google, it says hitron has blocked my page as per my settings, not sure what that is? Two other devices are working fine on same router.

oshin
oshin

oshin

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Mike
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Mike

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Did you check also the keywords filtering?

If you are not able to find it, try to turn of the modem for 5 minutes


And if this does not help, you need to do a factory reset, before doing it, you must find in the back of your modem the default password

Or contact the support directly by chat:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-interne...
3- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Mike
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You locked your device
You can disable the use of internet to some device from the GUI

The easy way to solve it, it is to do a factory reset, however you need to redo the installation procedure, therefore, configure the password again

The best way it is to login on the router and remove the block

If you opt for the factory reset
If not, you can try to reset to original settings by pressing and holding for 20 seconds the small button at the back of your modem, with a pen or a paperclip.

Remember, you will lose the connection for 5 minutes and you need to reset the wifi password (as the first day)

oshin
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How to redo the installation and what is the default password?

Mike
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Mike

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The default password is on the back of the modem

But try to login in the app or in the web page to remove the block it is the best procedure

It is under security -> device filter

oshin
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I tried to remove the lock, there wasn’t any.

Hi Oshin! Thanks for your fantastic question.

The best way is to reset the modem/router. Just hold the reset button on the back of router with a pin for 10 second then wait 15 minutes. It's should be works like a poker royal flush.

It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
Don't forget to mark this answer as the best answer! :)

Olivier
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Thank you very much

MichelP
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Oshin,
Have you reseted your modem?
You need to insert a pin for about 35,40 seconds into the reset button located back in the center of your modem and released it after.
wait 3,4 minutes until you see the lights coming back from your modem.
You'll see on the screen of your computer: Easy Connect
Types twice the factory default password (back to the modem).
Your internet connexion is supposed to work perfectly.
Just, reconnect all your devices to your Wi-fi.

Hi Oshin,

Thanks for your fantastic question.

In your case I suggest contacting a fizz customer service by clicking on the green chat bubble available in your account dashboard, or by joining a customer service by Facebook under the name Fizz.

It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
Don't forget to mark this answer as the best answer! :)