Answered question

The address of my credit card doesn't be match with address in profile even. What should to do ?

I changed address in the credit profile. But it doesn't work and I received a message said that the payment is denied. What should to do?

arash
arash

arash

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MichelP
MichelP

MichelP

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arash,
Please, be aware to white the same exact adress into your Fizz account than the adress of your credit card.
If you do it, it will work.

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Other answers

Are you sure the address is written identically in both your credit card company account and your Fizz account ? It can be very sensitive, sometime if you forget the St or the number of the appartement it will not work.

Fabrice
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Fabrice

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Both adresses must be the same

Mike
Mike

Mike

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When you insert the credit card, the system will ask the name and adresse associated with it since you can use a credit card with different name

Olivier
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Thanks for the question

arash
arash

arash

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The differences is 2 space and cama. I can't change that because I have to fill the blanks.

When I ordered internet, I needed to put my new adress for the delivry service and my current adress as the Credit card adress. At first it didn't allowed me, but i refreshed and it worked.
.
Was that your problem?