How to fix a a new SIM card that says it’s in use while transferring a number?

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Hennessy
Hennessy Posts: 1 ✭✭
in My Mobile
I just got my SIM cards and tried to transfer a number but the website logged me out and now says the SIM card is already in use and my number is blocked

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  • Mike
    Mike Posts: 20,727 ✭✭
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    The only option is contacting the support

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Hennessy,
    You need to contact the Fizz customer service by chat.
    This service is available from 8h00 to 21h00, each day.
    First, connect you to your Fizz account.
    Click:
    https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do
    Click on the green chat bubble when you see it down to the right of the page.
  • Alexandre P. 40143
    Alexandre P. 40143 Posts: 204 ✭✭
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    I don’t know
  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭
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    Hi Hennesey! Thanks for your fantastic question.
    In your case i suggest to contact a fizz rep! You got the browser cookie expired and the website got a bug.
    It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
    Don't forget to mark this answer as the best answer! :)
  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭
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    Hi!
    Problem resolved?
  • Whizz
    Whizz Posts: 19,101 admin
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    Hello Hennessy,
    I see that you contacted us on Live chat and you need to try again to activate the sim card. Can you please try again and let us know if you encounter the same error?
    Please contact us back if you have any other questions. We are available between 8 am and 9 pm everyday or any time at https://fizz.ca/en/contact-us
    Have a wonderful day.
    Adelina
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