Answered question

Incificient funds?

Cancelled service

Anne
Anne

Anne

User level
Level
0
53 / 100
points
Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Can you elaborate a bit more?

If you had a problem with the payment, your service will be paused for couples of days
You can add the fund and force the payment

You can also contact the support

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue.
3- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Hello Anne,

I have verified and the payment for the Internet plan passed yesterday on July 3, and your plan is fully active now.
Please contact us if you need any other questions.
We are available between 8 am and 9 pm everyday or any time at https://fizz.ca/en/contact-us
Have a wonderful day.

Adelina