Fizz modem not working
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ALEJANDRA S. #25720
Posts: 1 ✭✭
in Internet
Hello,
I’ve had FIZZ internet for over a year and have only had minor issues with it.
This evening, my modem stopped working. Only the power light is on and it flashes about every 10 seconds (video attached). This has been going on for over 3 hours.
I have plugged the modem off and and on and hard reset it multiple times without anything changing. I have also checked the entire coaxial cable and it seems fine.
Has anyone experienced this before? Any ideas of what the issue maybe and how to fix it?
Thank you very much!
I’ve had FIZZ internet for over a year and have only had minor issues with it.
This evening, my modem stopped working. Only the power light is on and it flashes about every 10 seconds (video attached). This has been going on for over 3 hours.
I have plugged the modem off and and on and hard reset it multiple times without anything changing. I have also checked the entire coaxial cable and it seems fine.
Has anyone experienced this before? Any ideas of what the issue maybe and how to fix it?
Thank you very much!
6
Answers
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Hello Alejandra,
I see that you've already reached us in private. I've checked on my tools and I see that your internet connection is still offline. A colleague of mine has already provided you with some troubleshooting steps via the Facebook Messenger channel. If still won't work, you can also reach us again via live chat and we'll try to help you in real time. Here are contact link: https://fizz.ca/en/contact-us.
Have a good one!
Radu0
This discussion has been closed.