A Useless internet?
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Christopher M. 58693
Posts: 1 ✭✭
in Internet
I changed my password and now nothing is working
16
Answers
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You need to do a factory reset and start from the begining
you can try to reset to original settings by pressing and holding for 20 seconds the small button at the back of your modem, with a pen or a paperclip and start again the configuration as the first day4 -
Christopher,
I suggest you to do a reset of your modem.
Insert a needle into the reset button located back to the center of the modem for about 35, 40 seconds and released it after.
Wait 3,4 minutes to see the lights of the modem coming back.
If you have a computer connected directly with an ethernet câble, you will see on the screen: Easy connect.
Types the factory password (back to the modem) twice.
Your connexion is supposed to functional again.
You will need to reconnect all of your equipments on your wi-fi.
I hope it will work for you.
If you need other help,
please, contact the Fizz customer service by chat from 8h00 to 21h00 (each day).3 -
Hi Christopher. Thanks for your fantastic question.
Try to restart the router by pressing the reset button on the back of the router module.
It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
Don't forget to mark this answer as the best answer!
4 -
Hi Christopher, if it still doesn't work after you tried what the others told you to do you will have to contact the customer Service either on Facebook messenger (https://facebook.com/fizzca.) or Fizz Website by oppening this link (https://fizz.ca/fr/faq/comment-gerer-le-rendez-vous-avec-...) and simply scroll down until you see the Green Bubble, Click on it to start your Chat session with the customer service. Good Luck, they will be able to help you ! ! If I helped you out properly, please choose me has the best answer to close the Topic 7
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Hi try resetting your router the button is on the back of your modem.6
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You have to do a factory reset of your modem.5
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Try to reboot your modem4
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Hi Christopher,
If you cannot connect anymore with your new password, you can follow the advice from our community members and proceed with a reboot and then with a factory reset of your modem. We have a video on our dedicated FAQ that can help you with this: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it.
If the issue is still present, I'm inviting you to reach us in private via live chat or the social media channels to make further verification. Here are contact links:
https://fizz.ca/en/contact-us.
https://facebook.com/fizzca
twitter.com/fizz_ca
Have a good day!
Radu0
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