problems with payment

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renata M.
renata M. Posts: 1 ✭✭
in Welcome and join
For all attempts to pay the bill with different cards (credit, debit), the message comes: "This payment method was declined"

Answers

  • Mike
    Mike Posts: 20,731 ✭✭
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    Verify your address

    https://fizz.ca/en/faq/what-payment-methods-can-i-use

    You can use a Visa or Mastercard credit card (including prepaid), or a Visa Debit card to pay for your Fizz plans.

    Other cards such as debit cards, American Express (Amex), Dinners, and others are not accepted. Foreign credit/debit cards are also not accepted. You also cannot use the funds from your Fizz Wallet to pay for your monthly plan.

    If you still have problems

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/what-payment-methods-can-i-use
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Whizz
    Whizz Posts: 19,109 admin
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    Hello Renata,
    You can contact us by Live Chat or on social networks to give us more details about the situation you encountered and to help you further.
    Here you can find the ways to contact us: https://fizz.ca/en/contact-us
    Also, please make sure that you use a credit card accepted by us, as Mike suggested.
    Thank you, have a great day!
    Adelina
  • Alexandre P. 40143
    Alexandre P. 40143 Posts: 204 ✭✭
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    Contact fizz support team
  • Unisyncs
    Unisyncs Posts: 11 ✭✭
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    Hello Renata,
    I'm sorry that you seem to be experiencing payment issues.
    Please insure you are entering the correct address 100% identical, any incorrect hyphen or space will cause the payment to decline.
    If you are still having issues after entering all the correct details contact your credit card to see if they are able to see any chargers that getting denied as credit card company tend to auto deny if they believe it may be a fraudulent charge.
    Lastly if they say everything should be working fizz offers multiple ways to contact customer service. Find what option best suits you at https://fizz.ca/en/contact-us
    If my answer has solved your issue you can close this topic by selecting "make best answer"!
    Have a great day!
    -Unisyncs
  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭
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    Hi Renata! Thanks for your fantastic question.
    The best way is to check name and address appearing to your credit card billing then copy perfectly this.
    It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
    Don't forget to mark this answer as the best answer! :)
  • AntonioMar
    AntonioMar Posts: 788 ✭✭
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    If the problem is resolved, could you please close the question.
This discussion has been closed.

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