Answered question

could i be refunded please ?

Hi there !
hope you doin well, sending you this message because i did subscribe for a month to month prepaid plan and has been charge such as a monthly whereas am not even using this account for couples of months since am travelling international.
thx a lot for refunding me, have a good day.

Misha
Misha

Misha

User level
Level
0
1 / 100
point

Hi Misha, you will have to contact the customer Service either on Facebook messenger (https://facebook.com/fizzca.) or Fizz Website by oppening this link (https://fizz.ca/fr/faq/comment-gerer-le-rendez-vous-avec-...) and simply scroll down until you see the Green Bubble, Click on it to start your Chat session with the customer service. Good Luck, they will be able to help you ! ! :)

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Other answers

Alexandre
Alexandre

Alexandre

User level
Level
2
1660 / 2000
points

Sorry don’t know how I can help you

Unisyncs
Unisyncs

Unisyncs

User level
Level
1
194 / 750
points

Hello Misha,

Sadly we are the community hub and unable to process refunds as we are someone just like you helping out the lovely fizz community. :)

Your best bet will be to contact fizz customer support directly.
Fizz offers multiple ways to contact customer service. Find what option best suits you at https://fizz.ca/en/contact-us

If my answer has solved your issue you can close this topic by selecting "make best answer"!

Have a great day!
-Unisyncs

Misha,
We are Fizz users like you.
You cant be refunded for your active plan.
Please, contact the Fizz customer service by chat from 8h00 to 21h00, each day if you need assistance.
If you dont need your Fizz plan, please unsubscribe. It's your only solution.
First, connect you to your Fizz plan.
then, click:
https://fizz.ca/en/faq/unsubscribe
Click on the green chat bubble when you see it down to the right of the page.

Hi Misha! Thanks for your fantastic question.

The best way is to contact fizz or ask your bank for a new credit card, the number on credit card will change if you ask the bank & fizz cannot charge it anymore if you do this.

It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
Don't forget to mark this answer as the best answer! :)

Hello Misha,

I kindly inform you that we will continue the discussion on Facebook Messenger, as I already replied to you there. :)
Thank you for understanding.
Have a great day!

Adelina