Flashing green @ light on modem ?

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Samuel V. 58465
Samuel V. 58465 Posts: 1 ✭✭
in Internet
I have plugged in my modem about 1 hour ago and the green @ light is continuously flashing. I am also unable to connect to the internet. What should I do?

Answers

  • Mike
    Mike Posts: 20,727 ✭✭
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    It seems a problem with the authentication, did you try to turn off the modem for 5 minutes or to do a factory reset?

    If not, you can try to reset to original settings by pressing and holding for 20 seconds the small button at the back of your modem, with a pen or a paperclip.

    If it doesn't work, here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
    3- The green chat bubble should appear after a few seconds in the bottom right corner.

    Do not hesitate to mark this answer as the best
  • Alexandre P. 40143
    Alexandre P. 40143 Posts: 204 ✭✭
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    Try to reboot your modem
  • Whizz
    Whizz Posts: 19,105 admin
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    Hi Samuel,
    I see that you've already reached us in private and a colleague of mine has managed to schedule an appointment with a technician to come to your address and to verify your modem.
    If you'll need further assistance, you can reach us again in private by live chat or via the social media channels. Here are contact links:
    https://fizz.ca/en/contact-us.
    https://facebook.com/fizzca
    twitter.com/fizz_ca
    Have a nice evening!
    Radu
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