Answered question

Data add-on not working?

I just bought 2 GB add-on and it's suppose to be activated immediately, but it's not working. What to do please? I really need data for this cycle.

abdelhakim
abdelhakim

abdelhakim

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Mike
Mike

Mike

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Did you try to verify the APN's configuration?

https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

If you had data before, and the APN was already configured, restart your phone or put in airplain mode for 30 seconds or contact the support

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
3- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Check on your account that the add-on has been purchased and it is there on your mobile plan.

You can also try restarting your phone. In settings, make sure to turn on roaming if you are outside of Quebec. Note that you have to be within your coverage area to use add-ons.

MichelP
MichelP

MichelP

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abdelhakin,
Have you tried to restart your phone?
If you need more help,
please, contact the Fizz customer service by chat (from 8h00 to 21h00).
First, connect you to your Fizz account.
Click:
https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy...
click on the green chat bubble when you see it down to the right of the page.

Jambonneau
Jambonneau

Jambonneau

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Hi abdelhakim,
Best bet is to contact support,
Regards

Hi Abdelhakim,

I've verified your account and I see that your 2 GB of mobile data Add-on is activated. Please have a look at the messages that you've received from our community members, Mike and Fizzy provided you some very good tips. I would also recommend you to verify the troubleshooting steps provided on this FAQ: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-th.... For example you could access your phone's menu and see if your mobile data is activated, or you could also check for the latest software update. If you have another phone that you can test your SIM with, it would help you to figure out where this issue might come from.

If you'll need further assistance, you can reach us in private by live chat or via the social media channels. Here are contact links:

https://fizz.ca/en/contact-us.
https://facebook.com/fizzca
twitter.com/fizz_ca

Have a a nice evening!

Radu