Data add-on not working?

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abdelhakim L. #23176
abdelhakim L. #23176 Posts: 2 ✭✭
in My Mobile
I just bought 2 GB add-on and it's suppose to be activated immediately, but it's not working. What to do please? I really need data for this cycle.

Answers

  • Mike
    Mike Posts: 20,725 ✭✭
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    Did you try to verify the APN's configuration?

    https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    If you had data before, and the APN was already configured, restart your phone or put in airplain mode for 30 seconds or contact the support

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Fizzy
    Fizzy Posts: 10,896 ✭✭
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    Check on your account that the add-on has been purchased and it is there on your mobile plan.

    You can also try restarting your phone. In settings, make sure to turn on roaming if you are outside of Quebec. Note that you have to be within your coverage area to use add-ons.
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    abdelhakin,
    Have you tried to restart your phone?
    If you need more help,
    please, contact the Fizz customer service by chat (from 8h00 to 21h00).
    First, connect you to your Fizz account.
    Click:
    https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one
    click on the green chat bubble when you see it down to the right of the page.
  • KingKong
    KingKong Posts: 464 ✭✭
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    Now that's strange, try to contact the customer service they will be able to help you out.
  • Jambonneau
    Jambonneau Posts: 148 ✭✭
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    Hi abdelhakim,
    Best bet is to contact support,
    Regards
  • Whizz
    Whizz Posts: 19,101 admin
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    Hi Abdelhakim,
    I've verified your account and I see that your 2 GB of mobile data Add-on is activated. Please have a look at the messages that you've received from our community members, Mike and Fizzy provided you some very good tips. I would also recommend you to verify the troubleshooting steps provided on this FAQ: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet. For example you could access your phone's menu and see if your mobile data is activated, or you could also check for the latest software update. If you have another phone that you can test your SIM with, it would help you to figure out where this issue might come from.
    If you'll need further assistance, you can reach us in private by live chat or via the social media channels. Here are contact links:
    https://fizz.ca/en/contact-us.
    https://facebook.com/fizzca
    twitter.com/fizz_ca
    Have a a nice evening!
    Radu
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