Transferred two numbers from Bell but only got one done?

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ZZ
ZZ Posts: 2 ✭✭
in My Mobile
Hi I have transferred two numbers from Bell (two phones/numbers under the same account). I got the confirmation email on second one I submitted within just under two hours and all is good, however I am still not seeing anything with the first number I submitted. It still shows pending activation but my Bell service were cut off same time with my two numbers.
Can you please help... Thanks

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  • CaptFanta
    CaptFanta Posts: 271 ✭✭
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    You probably have to wait a little longer, if its not going through in a couple of hours, I would contact them on messenger here: https://facebook.com/fizzca.
  • Mike
    Mike Posts: 20,743 ✭✭
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    Did you try the sim to your phone?
  • ZZ
    ZZ Posts: 2 ✭✭
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    Thank you Colin and Mike. It's about 12 hours by now. Second number activated under 2hrs and worked flawless. I have not tried the sim for the first number. thought i needed to wait for confirmation email? Also in the account the first number still shows pending activation and everything still shows 0 (minutes, data, msg etc), unlike the second number which shows the plan that i chose.
  • Alexandre P. 40143
    Alexandre P. 40143 Posts: 204 ✭✭
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    Sorry don’t know
  • Mike
    Mike Posts: 20,743 ✭✭
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    Yes I will try to put the SIM in the phone

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
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