Answered question

I cancelled my subscription and was expecting a refund but you have still charged me and no refund

I cancelled my subscription and was expecting a refund but you have still charged me and no refund

Owen
Owen

Owen

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Mike
Mike

Mike

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4
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Are we talking for the residential internet or the mobile?
For the residential internet, did you return the modem? Do you have the receipt?
For the mobile, the refund is only available during the trial period.

Contact the support and see with them

You can contact Fizz support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
3- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Stanley
Stanley

Stanley

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3
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Contact the support in order to discuss the issue. You can reach them by chat from 8am to 9pm

sokarina
sokarina

sokarina

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2
1297 / 2000
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Contact support for them to clear it with you.

Victoria
Victoria

Victoria

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3
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Never had any problems with Fizz charging money. Once cancelled an account of a relative - no problems either. Not sure what answer you are looking for on this community though :O

Alexandre
Alexandre

Alexandre

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2
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Contact the fizz support

erica
erica

erica

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0
15 / 100
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contact fizz from 8am to 9pm

Owen,
We are Fizz users like you.
Please, contact the Fizz customer service by chat (from 8h00 to 21h00) about your question to get a refund.
First, connect you to your Fizz account.
Click:
https://fizz.ca/en/faq/what-size-box-do-i-need
Click on the green chat bubble when you see it down to the right of the page.

Hi Owen,

I see that you had previously reached us in private and a colleague of mine had provided you with the unsubscription steps. Since you hadn't cancelled your Home Internet plan, it remained active and a new payment cycle started. You've reached us again a couple of hours ago via live chat and another colleague has offered you the steps to cancel your plan and the necessary FAQ link. You've already done that and your plan will be fully cancelled at the end of this day. As soon as you'll return the modem to us and once we'll have the confirmation that it has been received, you'll get an automated pro-rated refund issued by the system that will be visible on your bank statement in several days.

If you need further assistance, feel free to get back to us. Here are the contact links:

https://fizz.ca/en/contact-us.
https://facebook.com/fizzca
twitter.com/fizz_ca

Have a good day!

Radu