Order change the postal code to receive my SIM card ?

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Paulette V.
Paulette V. Posts: 4 ✭✭
in About my account
Please change the postal code on my order for a SIM card... it is very difficult to speed to you... I have been trying for 2 days since my order. Please confirm that you have changed it ....

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  • Mike
    Mike Posts: 20,743 ✭✭
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    You must contact the support
    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/how-do-i-order-sim-card
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Paulette V.
    Paulette V. Posts: 4 ✭✭
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    Sorry but still don’t see any bubbles!?
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Paulette,
    To chat with Fizz:
    First, connect you to your Fizz account.
    click:
    https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    Click on the chat bubble when you see it down to the right of the page.
  • Alexandre P. 40143
    Alexandre P. 40143 Posts: 204 ✭✭
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    You must contact fizz support team
  • Whizz
    Whizz Posts: 19,145 admin
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    Hi Paulette,
    I am sorry for the inconvenience, but once an order is processed there is no way for us to modify it or cancel. The system is desgined this way. Here you can find more info: https://fizz.ca/en/faq/how-do-i-order-sim-card .
    Also as I have checked your accoutn I see that you already contacted us via live chat and one of my colleagues already advised you.
    Thank you for your understanding.
    Have a good one!
    -Bogdan
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