inactive mobile plan?
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Hossein K. #24314
Posts: 1 ✭✭
how can i inactive my mobile plan' i don't need it any more' i'm going to close my fizz account
17
Answers
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Fizz do not allow to pause your plan, you can reduce it or unsubscribe.
This is the guide:
https://fizz.ca/en/faq/unsubscribe
If you do not want to keep the number
Log into your Fizz account to do it yourself:
1- Go to My plans in your Fizz account.
2- Select the plan you wish to close.
3- Click on Manage.
4- Select Unsubscribe to begin the process.
5- Select the credit card to which you will transfer any remaining funds in your Wallet.
If you want to keep the number, you need to transfer to a new provider.
On the guide you will find all the informations
Keep the SIM you can reused it, or you can gift it to someone10 -
Hossein,
Sorry,
You cannot pause your Fizz plan for a certain period..
You can reduce it at minimum or unsubscribe.
To unsubscribe:
First, connect you to your Fizz account.
Click on: My plan
Click on: Manage my plan.
Click on: Unsubscribe
And click to save change.8 -
You cannot pause it. If you want to cancel your account you will have access under my plan.8
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Pausing is not an option you could reduce the plan though. If you want to close it it's under my plan, manage my plan and then unsubscribe8
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You can just unsubscribe8
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