Answered question

No sim card?

So I transferred my number 4hrs ago, and bought a plan but my iphone still says “No SIM”. Cant even find how to contact technical support here!!

Brave
Brave

Brave

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Whizz
Whizz

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Hello Brave,

Apologies for the encountered issue.

If possible, please test the sim card in a different network unlocked phone. While the phone says that there is no sim, does it also give you a notification which redirects you to a Network PIN/PUK code? I would recommend verifying at the store from which the phone was purchased if the device was properly network unlocked.

For more regarding this matter, please take a look over:

https://fizz.ca/en/faq/how-do-i-unlock-my-phone

Thank you for your understanding.

Have a good day.

Catalin

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Other answers

Mike
Mike

Mike

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Did you try to remove the SIM and enter again?
It seems to be a problem with the contact, check if you insert it correctly.

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-order-sim-card
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Brave
Brave

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Yes, also turned my phone on and off!

Anne-laure
Anne-laure

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Hello Brave !
I suggest you contact Fizz directly to get it resolved.
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HOW TO CONTACT FIZZ by Chat:
Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
Our business hours.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
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Have a great day ! :)

Fizzy
Fizzy

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Brave, if you are able to test with another unlocked phone, it will really help. Swap the SIM card and you will know if it's a problem with the iPhone or the Fizz SIM. Feel free to write back here with your test results.

BTW after restarting your phone, if it asks for a PIN, it means your phone is still locked to the original provider. If your phone simply says "No SIM", that means you phone has not detected any SIM card. Turn off your phone. Make sure the SIM is inserted properly, is snug inside the tray and making contact with your phone.

Anne-laure, just to let you know that Whizz is a member of the Fizz team.
He already replied to Brave with good advice, so there is no reason to contact Fizz again yet.

Mike
Mike

Mike

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Brave, check again I already had a user that insert the card in the memory slot
What phone are you using?

Fizzy
Fizzy

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Yes Mike it can happen easily.

Brave said it's iPhone, but did not write which model.

To be sure the SIM card is properly inserted, he can always search the instructions online for his model iPhone.

Alexandre
Alexandre

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Try to remove your SIM card or try to contact fizz by chat

Fizzy
Fizzy

Fizzy

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Alexandre, just wondering what Brave will accomplish by following your instructions

sokarina
sokarina

sokarina

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Hi Brave, thete may be a problem with the way it was inserted. Try removing it and making sure that the proper size of Sim was inserted for it to be recognized by your phone.

EDMTrance
EDMTrance

EDMTrance

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Thanks for your fantastic question.

I think your phone is not unlocked or your iPhone is not compatible with Fizz network, you need at least iPhone 5S.
Try to unlock your phone by calling the old carrier or try the sim in another phone. If the problem is still here contact Fizz in private.

It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
Don't forget to mark this answer as the best answer! :)