No data in Vancouver?

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Khanh V.
Khanh V. Posts: 1 ✭✭
in My Mobile
Currently in Vancouver with Canada wide coverage and enabled data roaming. Still no data, what do I do?

Answers

  • Mike
    Mike Posts: 20,727 ✭✭
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    Try to reboot the phone
    Check also the APN setting if you have Vidéotron this will not work, sometime people having a Vidéotron phone have this configuration which works in Quebec but it will not work on Fizz-Ext
  • Fizzy
    Fizzy Posts: 10,901 ✭✭
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    Hi Khanh,

    Try restarting phone.
    Can also toggle airplane mode on, wait 1 min, then off.

    Go on your phone settings, you can also try manually connecting to other FIZZ-EXT network.
  • Victoria C. #24523
    Victoria C. #24523 Posts: 367 ✭✭
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    Write to fizz support on fb
  • Alexandre P. 40143
    Alexandre P. 40143 Posts: 204 ✭✭
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    Try to restart your internet and contact fizz
  • Sebastien
    Sebastien Posts: 2,127 ✭✭
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    Are you on Fizz-Ext?
  • Whizz
    Whizz Posts: 19,102 admin
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    Hello Khanh,
    Apologies for the encountered issue.
    I have verified your account and I see that you have reached us directly and the issue has been solved.
    Hope everything is well now.
    Have a great weekend.
    Catalin
  • Anne-laure F.
    Anne-laure F. Posts: 584 ✭✭
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    I suggest you contact Fizz directly to get it resolved.
    -----
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    Log into your Fizz account.
    Make your way to the Solution Hub.
    On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
    Our business hours.
    The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
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    HOW TO CONTACT FIZZ on Facebook:
    Leave a message on Facebook.
    If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
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    Don't hesitate to give me a heart and/or mark my answer as the best if it was useful to you.
    Have a great day ! :)
  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭
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    Thanks for your fantastic question.
    Like Catalin from Fizz said, your topic is solved. Can you close the topic by choosing your best answer.
    It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
This discussion has been closed.

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