Answered question

Home internet has been down for a day, no Signal

Wondering if there are people like me. Downtown Montreal Concordia University Area.
I just had my home internet installed yesterday, but the Wi-Fi has been down for a whole day. (downstream green light flashing) I've done a troubleshooting and talked with the customer service, they told me there has been an incident in my area but I can't know when exactly it will be fixed. It's just a bit frustrating cause I'm working from home and need a stable internet.

ray
ray

ray

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Hi Ray! Thanks for your wondeful question.
It's could be an outage in your area, please wait at least 24 hours, then after if your problem is not resolved contact a fizz rep. We can't help here with an outage. If there a big delay, i think you can ask for a pro-rata refund of your internet plan but idk, but you can try with a support rep.

Have a nice day!
Don't forget to mark my answer as the best answer.

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Other answers

Fizzy
Fizzy

Fizzy

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Ray,

Try restarting the modem from time to time. Make sure that the coaxial cable is well screwed in tightly. Hopefully service will be restored shortly.

Meanwhile, see if you can find an alternate temporary source of wi-fi:

  • hotspot from mobile phone
  • nice neighbor
  • nearby cafe

Sylvieb
Sylvieb

Sylvieb

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I am really sorry for your problem but there is not much to do with an incident. I sympathize with you. good late evening.

Alexandre
Alexandre

Alexandre

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Try to restart your internet

If DS green is flashing, it's an Internet signal issue. Not a Wifi issue. Wifi is for the wireless connection. Did you check the coax? You didn't change anything on the installation? No splitter, extension? Did you unplug the modem, reset the modem?

I understand your frustration. Maybe it's a localized trouble outside of your control? As someone said, if it's still down after 24 hours, contact again the Customer Service.

J
J

J

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3
3874 / 5000
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I share your frustration. Specially at this COVID period where most of us is working from home. I hope Fizz/Videotron can maintain the downtime as low as possible.

Anne-laure
Anne-laure

Anne-laure

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1934 / 2000
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I suggest you contact Fizz directly to get it resolved.
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HOW TO CONTACT FIZZ by Chat:
Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
Our business hours.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
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HOW TO CONTACT FIZZ on Facebook:
Leave a message on Facebook.
If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
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Don't hesitate to give me a heart and/or mark my answer as the best if it was useful to you.

Have a great day ! :)

Olivier
Olivier

Olivier

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Please contact support