Answered question

Used modem for first time installation?!

I subscribed for Fizz Internet for the first time, and I received a used modem with deep scratches on the front glass.

Shouldn't they have given me a brand new one like others on the support have mentioned getting?

Also, why was the technician so lazy. He removed the coaxial cable to test it but didn't screw it back properly.

I asked him if he can connect the modem to the coaxial cable in the living room (cable is already there, just needs to have the tip and switched from the division box). He refused to help.

I guess I'll be switching to another provider soon..

Hrair
Hrair

Hrair

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Level
1
117 / 750
points

Fizz must give you a working modem, nowhere is written that must be new.
The technicien must test the line, if you want him to connect and configure the modem you must pay for the VIP installation.

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Other answers

Alexandre
Alexandre

Alexandre

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Level
2
1862 / 2000
points

If I was you I would complain at them sorry I don’t know what to say to help you I don’t have internet with fizz but if you want I have 3$ discount on internet the gift of level one and two juste contact me

Thanks for your fantastic question.

In your case i suggest to contact a fizz rep by clicking on the green chat bubble available in your account dashboard, or by joining a rep by facebook under the name Fizz.

It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
Don't forget to mark this answer as the best answer! :)

Hi Hrair,

As long as your internet service is working, it shouldn't matter if the modem is new or used. It is only a rental from Fizz. If the modem becomes problematic, feel free to contact Fizz support.

If you want to pay for the VIP installation, the technician will gladly hook up your modem.
Since it is fairly easy to install, I chose the self install option and everything is working fine.

Welcome to Fizz! Hope you enjoy your new home internet service.

Sylvieb
Sylvieb

Sylvieb

User level
Level
2
1032 / 2000
points

I hope your problem is solved. Can you please choose your best answer.
Have a good day.

Anne-laure
Anne-laure

Anne-laure

User level
Level
2
1956 / 2000
points

I suggest you contact Fizz directly to get it resolved.
-----
HOW TO CONTACT FIZZ by Chat:
Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
Our business hours.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
-----
HOW TO CONTACT FIZZ on Facebook:
Leave a message on Facebook.
If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
----
Don't hesitate to give me a heart and/or mark my answer as the best if it was useful to you.

Have a great day ! :)

Hrair
Hrair

Hrair

User level
Level
1
117 / 750
points

No, my question has not been answered.

The reason I am worried about the scratches is when I return the modem (at the end of service), I don't want Fizz charging me 150$ for a damaged modem (part of the contract).

Also, about the cable. I do not want the technician to install the modem for me (I did that already). I just wanted him to cap the living room coaxial cable rather than installing it in the bedroom.

The appartment has coaxial cables in each room. The cable just doesn't have the proper tip. I wanted the technician to cap the coaxial cable in the living room and switch the network from bedroom to living room...

It's a matter of using the crimping tool to install the female head and switching the wires from the distribution box.

Hrair,

If you want, you can take a picture today of the modem. You can also chat with Fizz support to let them know you received a modem with scratches. This way, both you and Fizz will have the info on record for future use if needed.

As for the technician, I think they will just use the cable that is connected directly from the exterior. Do you know who installed the cable into the living room? The technician cannot use the cable that was installed by a previous tenant. In any case, it sounds like you can connect the cable yourself if you choose to do so.

Sylvieb
Sylvieb

Sylvieb

User level
Level
2
1032 / 2000
points

I hope your problem is solved. Can you please choose your best answer.
Have a good day.