Answered question

My sim card did not arrive and it got sent to its sender. What do I do now?

My two sim cards got sent back before I receive them. What do I do not?

Joshua
Joshua

Joshua

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Hi Joshua, for problems with deliveries you will have to contact the customer Service either on Facebook messenger (https://facebook.com/fizzca.) or Fizz Website by oppening this link (https://fizz.ca/fr/faq/comment-gerer-le-rendez-vous-avec-...) and simply scroll down until you see the Green Bubble, Click on it to start your Chat session with the customer service. Good Luck, they will be able to help you ! ! :)

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Other answers

Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
Our business hours.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.

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Leave us a message.
If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.

Joshua,
You need to contact the Fizz customer service by chat.
Chat is available from 8h00 to 21h00, each day.
First, connect you to your Fizz account.
Then, types this adressL
https://fizz.ca/en/contact-us
Wait a few seconds to see the green bubble chat down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz.

Anne-laure
Anne-laure

Anne-laure

User level
Level
2
1933 / 2000
points

Hello Joshua,
I suggest you contact Fizz directly to get it resolved.
-----
HOW TO CONTACT FIZZ by Chat:
Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
Our business hours.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
-----
HOW TO CONTACT FIZZ on Facebook:
Leave a message on Facebook.
If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
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Don't hesitate to give me a heart and/or mark my answer as the best if it was useful to you.

Have a great day ! :)

Alexandre
Alexandre

Alexandre

User level
Level
2
1660 / 2000
points

You need to contact the Fizz customer service by chat.

Thanks for your fantastic question.

In your case i suggest to contact a fizz rep by clicking on the green chat bubble available in your account dashboard, or by joining a rep by facebook under the name Fizz.

It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
Don't forget to mark this answer as the best answer! :)