Answered question

No more data after 5 days of being home at all times

I received a message from Fizz saying I had used up 75% of my data, 25 days before the end of the cycle. However, I've been home at all times, and have been connected to the internet. My girlfriend had the exact same issue. Has anyone experienced this?

Thank you

Julien
Julien

Julien

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When I'm at home on the home Wifi, I never take the time to disable the mobile network. I trust my cellphone not to use my data when it's on the wifi. Although it can sometimes happen for very short period, it has never been an issue for me.

Maybe you had a problem with your modem for a while and didn't notice?

On your Fizz page you can go check your day by day usage of data. Maybe you will find info that helps you find out what happened!

Cheers

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Other answers

Did you check the usage in your phone?
You can also check the usage in the Fizz portal.

Verify your phone configuration, enable all the updates only in WiFi for example

Anne-laure
Anne-laure

Anne-laure

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Hello Julien,
Is your data activated at all times ?
Sometimes, the phone use your data instead of connecting to wifi.
If that's not the problem, I suggest you contact Fizz directly to get it resolved.
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HOW TO CONTACT FIZZ by Chat:
Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
Our business hours.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
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HOW TO CONTACT FIZZ on Facebook:
Leave a message on Facebook.
If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
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Don't hesitate to give me a heart and/or mark my answer as the best if it was useful to you.

Have a great day ! :)

Olivier
Olivier

Olivier

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Too much videos. Did you listen a lot of short clip?

if both you and your gird friend have the same problem, probably the problem is on your router that provide the WiFi service. Sometime, even it indicate you are connected on WiFi doesn't necessary mean you have internet service from the router. If the router have connection issue and doesn't have internet service, even you are connected to the WiFi but you don't have internet. In that case, since the Wifi doesn't have internet service, the phone may switch by itself to mobile data to provide internet service.

I would say, double check your router and make sure the Wifi have internet service.

Thanks for your fantastic question.

In your case i suggest to contact a fizz rep by clicking on the green chat bubble available in your account dashboard, or by joining a rep by facebook under the name Fizz.

It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
Don't forget to mark this answer as the best answer! :)

Alexandre
Alexandre

Alexandre

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You can check the data you used per day