Answered question

Telephone numbre

Hi, i have a probleme with ny number. I think it was stollen, because Since a while I started to receive strange calls ans sms, from people i dont know. How i can contact you to invistigate this situation? Thank you in advance!

Anna
Anna

Anna

User level
Level
0
2 / 100
points
Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Did you get a number from fizz or your transfer it?

If you get a new number probably this one was used from an active users with a lot of contacts
Therefore can takes sometimes to reduce the number of calls

You can try to change it

Or it can be a caller I'd spoofing

https://crtc.gc.ca/eng/phone/telemarketing/identit.htm

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Hello Anna !
Here are the contact info:
-----
HOW TO CONTACT FIZZ by Chat:
Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
Our business hours.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
-----
HOW TO CONTACT FIZZ on Facebook:
Leave a message on Facebook.
If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
----
Don't hesitate to give me a heart and/or mark my answer as the best if it was useful to you.

Have a great day ! :)

Hi Anna! Thanks for your fantastic question.

It's normal you received strange calls and sms, we are in 2020 with electronic & networking technology. Changing your phone number will don't stop scam calls. Scammers can call everyone and show every caller id he wants. I suggest you do just not answer to phone number you didn't know.

It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
Don't forget to mark this answer as the best answer! :)

Olivier
Olivier

Olivier

User level
Level
3
4064 / 5000
points

oh my god !

Alexandre
Alexandre

Alexandre

User level
Level
2
1660 / 2000
points

Was it an old phone number?