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Anna B. #24861
Posts: 1 ✭✭
in My Mobile
Hi, i have a probleme with ny number. I think it was stollen, because Since a while I started to receive strange calls ans sms, from people i dont know. How i can contact you to invistigate this situation? Thank you in advance!
14
Answers
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Did you get a number from fizz or your transfer it?
If you get a new number probably this one was used from an active users with a lot of contacts
Therefore can takes sometimes to reduce the number of calls
You can try to change it
Or it can be a caller I'd spoofing
https://crtc.gc.ca/eng/phone/telemarketing/identit.htm10 -
Hello Anna !
Here are the contact info:
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HOW TO CONTACT FIZZ by Chat:
Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
Our business hours.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
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HOW TO CONTACT FIZZ on Facebook:
Leave a message on Facebook.
If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
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Don't hesitate to give me a heart and/or mark my answer as the best if it was useful to you.
Have a great day !
7 -
Hi Anna,
If you are getting too many spam calls/messages and you are not attached to your phone number, you can change it.
https://fizz.ca/en/faq/how-do-i-get-a-new-phone-number7 -
Hi Anna! Thanks for your fantastic question.
It's normal you received strange calls and sms, we are in 2020 with electronic & networking technology. Changing your phone number will don't stop scam calls. Scammers can call everyone and show every caller id he wants. I suggest you do just not answer to phone number you didn't know.
It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
Don't forget to mark this answer as the best answer! 6 -
We are getting spam call quite often these days.5
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oh my god !2
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Hi, Problem resolved?2
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Was it an old phone number?2
This discussion has been closed.