Answered question

Telephone numbre

Hi, i have a probleme with ny number. I think it was stollen, because Since a while I started to receive strange calls ans sms, from people i dont know. How i can contact you to invistigate this situation? Thank you in advance!

Anna

Anna

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: 8 months ago

Category: My Mobile

Category: Other

Answer count: 8 answers

Author name: Anna

Date: June 22, 2020

Hits: viewed 66 times

question: q

Mike

Mike

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Did you get a number from fizz or your transfer it?

If you get a new number probably this one was used from an active users with a lot of contacts
Therefore can takes sometimes to reduce the number of calls

You can try to change it

Or it can be a caller I'd spoofing

https://crtc.gc.ca/eng/phone/telemarketing/identit.htm

Author name: Mike

Date: June 22, 2020

: 8 months ago

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Anne-laure

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Hello Anna !
Here are the contact info:
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HOW TO CONTACT FIZZ by Chat:
Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
Our business hours.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
-----
HOW TO CONTACT FIZZ on Facebook:
Leave a message on Facebook.
If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
----
Don't hesitate to give me a heart and/or mark my answer as the best if it was useful to you.

Have a great day ! :)

Author name: Anne-laure

Date: June 22, 2020

: 8 months ago

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answer: a

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Fizzy

Fizzy

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Level: 4

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Hi Anna,

If you are getting too many spam calls/messages and you are not attached to your phone number, you can change it.
https://fizz.ca/en/faq/how-do-i-get-a-new-phone-number

Author name: Fizzy

Date: June 22, 2020

: 8 months ago

Answer likes

answer: a

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EdmTrance

EdmTrance

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Hi Anna! Thanks for your fantastic question.

It's normal you received strange calls and sms, we are in 2020 with electronic & networking technology. Changing your phone number will don't stop scam calls. Scammers can call everyone and show every caller id he wants. I suggest you do just not answer to phone number you didn't know.

It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
Don't forget to mark this answer as the best answer! :)