Answered question
Hi, i have a probleme with ny number. I think it was stollen, because Since a while I started to receive strange calls ans sms, from people i dont know. How i can contact you to invistigate this situation? Thank you in advance!
Did you get a number from fizz or your transfer it?
If you get a new number probably this one was used from an active users with a lot of contacts
Therefore can takes sometimes to reduce the number of calls
You can try to change it
Or it can be a caller I'd spoofing
https://crtc.gc.ca/eng/phone/telemarketing/identit.htm
Other answers
Hello Anna !
Here are the contact info:
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HOW TO CONTACT FIZZ by Chat:
Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
Our business hours.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
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Leave a message on Facebook.
If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
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Have a great day ! :)
Hi Anna,
If you are getting too many spam calls/messages and you are not attached to your phone number, you can change it.
https://fizz.ca/en/faq/how-do-i-get-a-new-phone-number
Hi Anna! Thanks for your fantastic question.
It's normal you received strange calls and sms, we are in 2020 with electronic & networking technology. Changing your phone number will don't stop scam calls. Scammers can call everyone and show every caller id he wants. I suggest you do just not answer to phone number you didn't know.
It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
Don't forget to mark this answer as the best answer! :)
We are getting spam call quite often these days.
Hi, Problem resolved?
Was it an old phone number?