Answered question

Sim Card not working - plan not activating

I signed up for the plan, chose a specific phone number and then nothing happend. Sim card isn't working, plan never registered but that phone number is no longer avail. I am working if it's still attached to our plan? CONFUSED!

Steven
Steven

Steven

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Whizz
Whizz

Whizz

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4
5000 / 5000
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Team

Hello Steven,

Apologies for the encountered issue.

I have verified your account and there seems to be an active number on it. Please check out Fizzy's suggestions as well in case you are still not able to view the mobile number in your account.

If the sim card is still not working in your mobile device please try rebooting your phone and try performing a manual network search and connect to a Fizz EXT number for half a minute then switch back to Fizz and test once again. A few more helpful tips can be found here:

https://fizz.ca/en/faq/why-does-my-phone-say-emergency-ca...

If you are still having issues, please use the link above to reach us directly to verify more with you.

Thank you for your understanding.

Have a good day.

Catalin

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Other answers

Hi Steven,

Check your credit card to see if it was charged.
If yes, login your account and check to see if your plan is active.
If yes, restart your phone with the SIM card inserted.

If you are having trouble to activate, I suggest to restart your computer. Clear your browser cache and retry with a private/incognito window. If you are getting an error, what is the error message?

You can also contact Fizz support for help, they are available from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/compatible-devices
3- The green chat bubble should appear after a few seconds in the bottom right corner.

How do I create my mobile plan?
Depending on how you subscribed to Fizz, you either create your mobile plan at the start of the subscription process, or when you activate your SIM card.

You’re never locked into a mobile plan. What’s more, you can adjust your plan any time — changes will take effect at the start of your next payment cycle.

In both cases, the process is the same. You will use the Plan Wizard to:

Adjust the amount of data, the number of texts and minutes
Choose your coverage area — Quebec, Canada or Canada + U.S. (Hawaii and Alaska are included in the Canada + U.S. coverage area)
Decide whether you want voicemail and international calling
At the bottom of the Plan Wizard you will see your monthly fee, which adjusts based on your selected plan details. Some Fizz calling options — such as call display, call waiting, call forwarding and conference calling — are always free of charge.

Once you’re happy with your plan details, click Confirm.

Important: incoming texts are always free, but incoming calls are not. If you do not have minutes in your plan and no funds in your wallet, be aware that you will not be able to receive calls.

I just activated my plan. How long before I can use it?
If you have selected a new phone number, your plan configuration will be done quickly. We will send you a text when your plan is ready to use.

If you transfer your phone number to Fizz, the setup process can take up to two (2) hours. During this time, you can use Wi-Fi and your plan data. You can also make calls or send texts, but you will not be able to receive them however. We will send you a text when your plan is ready to use.

Hi Steven! Thanks for your fantastic question.

In your case i suggest to contact a fizz rep by clicking on the green chat bubble available in your account dashboard, or by joining a rep by facebook under the name Fizz.

It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
Don't forget to mark this answer as the best answer! :)

Anne-laure
Anne-laure

Anne-laure

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1956 / 2000
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Hello Steven !
I suggest you contact Fizz directly to get it resolved.
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HOW TO CONTACT FIZZ by Chat:
Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
Our business hours.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
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HOW TO CONTACT FIZZ on Facebook:
Leave a message on Facebook.
If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
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Don't hesitate to give me a heart and/or mark my answer as the best if it was useful to you.

Have a great day ! :)

Hi Steven! Thanks for your fantastic question.

In your case i suggest to contact a fizz rep by clicking on the green chat bubble available in your account dashboard, or by joining a rep by facebook under the name Fizz.

It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
Don't forget to mark this answer as the best answer! :)