Paid for my service, yet I'm still disconnected?

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Sean K.
Sean K. Posts: 2 ✭✭
in About my account
Had a recent notice saying if I missed my payment it would be suspended. If not paid by 10pm. I updated my payment method made sure the funds were in the account before 10. Payment never went through. This morning woke up and needed to manually make the payment. Now the payment has been dealt with and received by Fizz. But yet my internet is still disconnected. How long for it to be up and running. I work from home and need this asap.

Answers

  • Mike
    Mike Posts: 20,731 ✭✭
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    Fizz can takes up 2 hours to verify the payment
    Try to reboot the modem
  • Whizz
    Whizz Posts: 19,109 admin
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    Hello Sean,
    Apologies for the situation experienced.
    As Mike said and after checking your account, the system has taken your payment and resumed your services. Try rebooting your modem and test the connection.
    If the situation persists, please reach out to our support department to have them assist you.
    Our contact methods are to be found over the link https://fizz.ca/en/contact-us
    Cheers!
    Nicolae Bogdan
  • Anne-laure F.
    Anne-laure F. Posts: 584 ✭✭
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    Hi Sean,
    It seems that you get assistance directly from the customer service.
    Have a good day ! :)
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