How can I upgrade or downgrade from an Internet plan?
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Nico L. #24651
Posts: 1 ✭✭
in Internet
How can I upgrade or downgrade from an Internet plan?
What is the process and when can I do this?
How long does it take for the changes to apply?
What is the process and when can I do this?
How long does it take for the changes to apply?
22
Answers
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For the downgrade you need to wait the next billing cycle.
For the upgrade it seems that Fizz is allowing this in a day (for accommodating the COVID situation), but the rule is next billing cycle.
To change your plan:
1- Go to My Plans in your Fizz account.
2- Scroll to the plan you wish to change.
3- Click on Manage and then Adjust your plan.
4- Use the Plan Wizard to adjust your data, minutes, texts and Calling Options (international calls and voicemail).
5- As you adjust your plan details, you will see your new monthly fee in the box below.
6- When you like what you see, click Save Changes.
7- Changes take effect at the start of your next payment cycle.
source: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan10 -
Nico,
You do it (your change) online.
First, connect you to your Fizz account.
Then, click on: My plan (internet)
Click on: Manage my plan
Choose the new plan
Click on: save change
PS:
Your new Fizz internet plan is supposed to be effective the day of your next billing 3.10 -
Yes Nico.
I had this same question and asked Fizz customer service.
It takes effect the next day as everyone has mentioned.10 -
Hi Nico. Thanks for your fabulous question!
You can upgrade/downgrade your internet plan from your account dashboard under the section "My Plans" then "Manage" and after "Adjust your plan".
It's been a pleasure to assist you today. Have a nice day!
If you have any further question, ask me!
Don't forget to mark my answer as the best!10 -
Hi Nico !
You can modify your internet plan from your account dashboard in the section "My Plans" > "Manage" > "Adjust your plan". The change will be made for your next billing cycle.
Have a great day !7
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