Answered question

phone number can't activate in iMessage and Facetime?

I have a iphone 6. it used to work well and I always use iMessage and FaceTime to talk with others. But yesterday, the iMessage can't send and I try to connect with other friends who are using FIzz as well. they don't have the problem. I search online with those solutions and they all not work. Also, I called Apple store to try all the ways. And they said because I can use email to active iMessage but not the phone number and it might be the carrier issue. my phone number is always activated unsuccessfully. Can someone in Fizz can help to check is it something wrong with my account or anything I can do back to normal life? so stressful. Thanks for helping.

en
en

en

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Hello En,

Do you still have data in your account ? That would explain that your iMessage cannot pass through.
If you have, you should contact fizz directly.
HOW TO CONTACT FIZZ
Chat with Fizz :
Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
Our business hours.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
HOW TO CONTACT FIZZ:
Leave a message on Facebook.
If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.

Don't hesitate in marking my answer the best if it was useful to you.

Have a great day ! :)

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Other answers

Hi En, you will have to contact the customer Service either on Facebook messenger (https://facebook.com/fizzca.) or Fizz Website by oppening this link https://fizz.ca/en/faq/what-are-fizz-network-settings-apn and simply scroll down until you see the Green Bubble, Click on it to start your Chat session with the customer service. Good Luck, they will be able to help you ! ! :)

en
en

en

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11 / 100
points

I cant see the chat green bubble in the right hand corner

Hi en! Thanks for your fabulous question!

In your case i suggest you to contact directly fizz by clicking the green chat bubble available in your account dashboard or by chatting with a fizz rep on facebook under the name "Fizz".

It's been a pleasure to assist you today. Have a nice day! :)
If you have any further question, ask me!
Don't forget to mark my answer as the best!

MichelP
MichelP

MichelP

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5000 / 5000
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MichelP
MichelP

MichelP

User level
Level
4
5000 / 5000
points

en,
Please, contact the Fizz customer service by chat.
Chat is available from 8h00 to 21h00, each day.