Unanswered question

Can I call forward fizz nb to VOIP like skype or CallHippo with voip US phone numbers?

Can't seem to be able to do a call forward to a voip Skype US phone number. I have a Canada plan but added 60min of US minutes. Still not allowing me to do so.

mathieular
mathieular

mathieular

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Answers

Mike
Mike

Mike

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Did you try to call directly the number in order confirm that the problem is the forward

mathieular
mathieular

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Mike : yes I did. Skype VOIP US phone number is active and ringing on the Skype app

Mike
Mike

Mike

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When you enter the number in the transfer
When you enter
**61*+1YOURNUMBER#
Did you receive an error?

EdmTrance
EdmTrance

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Hi Mathieular! Thanks for your magnifico question!

Normally it's working, you can make call forward to any america's number but u can't make call forward to europe number. In your case, i suggest to reach a Fizz support rep by clicking the green chat bubble available in your account dashboard or by facebook under the name "Fizz".

It's been a pleasure to assist you today, if you have furthers questions i'm here to answer!
Have a great day and don't hesitate to mark my answer as the best. :)

Hi Mathieular,

You might need to have US calling (i.e. unlimited minutes) included in your plan in order to call forward to US phone numbers. Can you enable call forwarding to a Canadian number?

Here is Fizz FAQ on setting up call forwarding: https://fizz.ca/en/faq/how-do-i-set-up-call-forwarding

EdmTrance
EdmTrance

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HI MathieuLar!

Problem resolved?

Alexandre
Alexandre

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Sorry don’t know

Hello Mathieular !
I suggest you contact Fizz directly to get it resolved.
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HOW TO CONTACT FIZZ by Chat:
Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
Our business hours.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
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HOW TO CONTACT FIZZ on Facebook:
Leave a message on Facebook.
If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
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Don't hesitate to give me a heart and/or mark my answer as the best if it was useful to you.

Have a great day ! :)