Activation pending for 5 days? How long time do I have to wait?

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Margarita V. #24498
Margarita V. #24498 Posts: 3 ✭✭
in About my account
I have been waiting an answer of the technical support team for more than 3 days and my fizz account is not working. How much time do I have to wait?
Thank you.

Answers

  • Mike
    Mike Posts: 20,731 ✭✭
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    In the community I read a similar story from an other users.
    Did you transfer your number from bell?
  • Margarita V. #24498
    Margarita V. #24498 Posts: 3 ✭✭
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    Yes. I did a transfer from Fido.
    Thanks.
  • Mike
    Mike Posts: 20,731 ✭✭
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    My transfer from fido took 10 minutes

    Strange, but at least one other users has the same problem

    Sorry to give you a bad news, him is the 9th day and he still waiting

    Personally I think that a problem can happen, but been left with out a follow up this is bad
  • Seungwoo
    Seungwoo Posts: 9 ✭✭
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    Personally, from my wife's case, it took around 1 hour to transfer, you definitely need a fizz support team's answer.
  • nicolas M. 22721
    nicolas M. 22721 Posts: 119 ✭✭
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    Yes you can is easy you can transfer and after showers all Good
  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭
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    Hi Margarita! Thanks for your great question! :)
    In your case, i suggest to reach a Fizz support rep by clicking the green chat bubble available in your account dashboard or by facebook under the name "Fizz".
    It's been a pleasure to assist you today, if you have furthers questions i'm here to answer!
    Have a great day and don't hesitate to mark my answer as the best. :)
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Margarita,
    Sorry for this bad situation,
    Try again to contact the Fizz customer support by chat from 8h00 to 21h00.
    Maybe, they will give you good news for the activation of your plan.
  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭
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    Hi Margarita! Making a follow-up. :)
    Your problem is resolved?
  • Margarita V. #24498
    Margarita V. #24498 Posts: 3 ✭✭
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    Hi. Thank you for your answer and be attentive. My case has not resolved yet. It has been analyzing by the technical support team.
    I hope to have an answer soon.
  • Sylvieb
    Sylvieb Posts: 1,619 ✭✭
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    I hope your problem is solved. Can you please choose your best answer.
    Have a good day.
  • Alexandre P. 40143
    Alexandre P. 40143 Posts: 204 ✭✭
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    Sorry don’t know
  • Billy N. #35415
    Billy N. #35415 Posts: 248 ✭✭
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    Hello, you can contact fizz through live support, facebook messenger or twitter, they have been really helpful!
This discussion has been closed.

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