Answered question

Activation pending for 5 days? How long time do I have to wait?

I have been waiting an answer of the technical support team for more than 3 days and my fizz account is not working. How much time do I have to wait?
Thank you.

Margarita
Margarita

Margarita

User level
Level
0
22 / 100
points

Hi Margarita! Thanks for your great question! :)
In your case, i suggest to reach a Fizz support rep by clicking the green chat bubble available in your account dashboard or by facebook under the name "Fizz".

It's been a pleasure to assist you today, if you have furthers questions i'm here to answer!
Have a great day and don't hesitate to mark my answer as the best. :)

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Margarita
Margarita

Margarita

User level
Level
0
22 / 100
points

Yes. I did a transfer from Fido.

Thanks.

My transfer from fido took 10 minutes

Strange, but at least one other users has the same problem

Sorry to give you a bad news, him is the 9th day and he still waiting

Personally I think that a problem can happen, but been left with out a follow up this is bad

Seungwoo
Seungwoo

Seungwoo

User level
Level
0
84 / 100
points

Personally, from my wife's case, it took around 1 hour to transfer, you definitely need a fizz support team's answer.

Margarita,
Sorry for this bad situation,
Try again to contact the Fizz customer support by chat from 8h00 to 21h00.
Maybe, they will give you good news for the activation of your plan.

Margarita
Margarita

Margarita

User level
Level
0
22 / 100
points

Hi. Thank you for your answer and be attentive. My case has not resolved yet. It has been analyzing by the technical support team.
I hope to have an answer soon.

Alexandre
Alexandre

Alexandre

User level
Level
2
1883 / 2000
points

Sorry don’t know

Billy
Billy

Billy

User level
Level
2
971 / 2000
points

Hello, you can contact fizz through live support, facebook messenger or twitter, they have been really helpful!